The Net Promoter Score (NPS) assesses with our participants to what extent he / she would recommend our activities to others.
In practice, after using our services, you will be asked the following question:
'To what extent would you recommend Performance College to friends / family / colleagues?'
Here you can give an answer on an 11-point scale from 0 (very unlikely) to 10 (very likely).
Depending on the score given to the above question, three categories of people are distinguished:
The NPS is calculated as the difference between the percentage of Promoters and Criticasters. The NPS itself is not expressed as a percentage but as an absolute number, somewhere between -100 and +100.
For example, if you have 25% Promoters, 55% Passive satisfaction and 20% Criticasters (total: 100%), the NPS is 25% - 20% = +5.